Frequently Asked Questions

If you have any questions related to what and how we're offering, You should read these FAQs!

Cloud Server FAQs

Which virtualization technology do you use?

We use KVM (Kernel-based Virtual Machine) on our cloud platform infrastructure for the cloud server.

What operating systems available on cloud?

You can deploy server with Centos, Debian, Ubuntu, Windows and CoreOS, You can check all Operating System List here, If you need custom OS you can ask our support team for availability.

Do you charge for stopped Cloud server?

Yes, Since allocated RAM, Disk, IP, CPU and other resources reserved for your stopped cloud server, therefore we charge until you destroy cloud server.

Is your infrastructure ipv6 ready?

Yes, you’ll get 1 ipv6 address with your cloud server.

Can I upload my own ISO?

Yes, You can upload your own ISO.

Do you allow multiple IPv4 addresses support in cloud server?

NO, At this time we offer single Ipv4 with every cloud server , but you can also get in touch with our support team for your specific cloud server IPv4 requirement.

Is your cloud server includes managed services/support?

Our all Cloud server are self Managed and you need to manage it yourself, We provide support only if your server is not responding or you are not able to connect to console, We are here 24x7 to make sure your server is up and running, If you need managed services you can contact our support team for the pricing of managed services and We'll be get back to you asap.

Can I use cloud server for audio/video streaming?

No, We do not allow streaming on cloud servers.

Do you offer reverse DNS record?

Yes, We provide custom reverse DNS entries for your virtual machine IPs and can be updated from cloud platform.

How am I billed for my cloud server?

Cloud Servers are billed hourly unless you have changed your billing cycle. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days).

Do you offer auto backups for my cloud?

Yes, You can enable auto weekly backup for your cloud server at 20% cost of your cloud server monthly billing, You can use these backups to restore your cloud server or deploy a new cloud server from the backups.

Do you allow bulk emailing on cloud servers?

No, Bulk mailing is strictly prohibited in our infrastructure.

What are the additional cost for the bandwidth?

If the bandwidth usage exceed the allocated limit it will be charged at INR 3.5/GB.

Do you provide API?

Yes, We do provide API and you can generate your API key from your account.

Does Your Cloud server comes with pre-installed cPanel/WHM, WordPress, PHP, MySQL, etc?

Our cloud comes with a clean OS installed and you will be having full root/administrator to install any additional software you require, You can check our pre-installed app list if you able to find matched apps you can simply deploy or rebuild with the pre-installed app, If any of app has a licence cost you have to pay license cost to the particular app provider or check license availability directly with us by contacting to our support team.

Load Balancer FAQs

How much time it takes to deploy a load balancer?

Load balancer is ready to use in just 30 to 60 seconds only.

What algorithms are supported by Load Balancer?

MicroHost Load balancer support Round Robin and Least connection algorithm. (Round Robin: Requests are distributed across the group of cloud servers sequentially Least connection:Request is sent to the server with least connection)

Do you charge extra for bandwidth consumption on Load balancer?

No, The communication between the Load balancer and Cloud server goes through the internal traffic, therefore, we do not charge extra for bandwidth.

How many servers can I add in a single load balancer?

You can add multiple server in a single load balancer,We have not defined any limit for that.

Does the allocated IP address is dedicated to the load balancer & does it change on updation?

Yes, IP address of the load balancer is dedicated for the load balancing you have deployed during the entire lifecycle. Changing the load balancer configurations and listening rules will not affect the IP address.

Does your load balancer support HTTPS redirection?

Yes, Our Load balancer supports redirection from HTTP to HTTPS

Can I use load balancer for server hosted in different location or datacenter?

No, We only support the server hosted in our network in the same Datacenter Location with the load balancers

Do you provide Free SSL for Load balancer?

Yes, Our Load Balancers come with the SSL Certificate free of cost Through Let’s Encrypt.

DNS FAQs

Do you charge for DNS?

No, We do not charge for DNS, It's 100% Free for our all cloud users.

What are nameserver of Domain hosted on Microhost Cloud DNS?

Our DNS name servers are ns1.microhost.com and ns2.microhost.com

Will my domain automatically add in Microhost DNS server after adding domain in cloud server?

No, once you will add domain in your server after that you have to add domain under DNS section by using Add new domain option and point to your server IP.

Why should I use microhost DNS instead of intalling it on my own server?

We would recommend to use our DNS Server instead of installing DNS on your own server as roundinline server consume more server resources. However if you want to use roundinline on your own server so you can install.

Firewall FAQs

Do you charge for firewall?

We do not charge for firewall,It's a feature of our cloud platform to provide more security for your cloud server.

How do I stop unwanted traffic on my cloud server with firewall?

You can create a firewall from the cloud platform and add particular server to the firewall with your custom rule as per your application requirement.

What are the limit of rules in cloud firewall?

There is no limit for firewall rules, You can create multiple rules inside your firewall.

What are the limit of servers in a single firewall?

We have not defined any limit for servers in the firewall, You can add multiple servers in a single firewall.